LoveLoop - The Infinite Video Frame

Your memories deserve better than gathering dust in your phone’s camera roll. With LoveLoop, turn your favorite moments into a living piece of home decor.

Here makes this frame unique:

• Transparent Design: Crafted from a block of pure acrylic and reinforced plastic, it creates the illusion that your images are floating in mid-air. A piece that is both modern and timeless.
• Vibrant Image Quality: The 5-inch IPS display ensures crystal-clear visuals. With 350 lumens of brightness and a resolution of 854 x 480 pixels, your videos remain sharp and vivid, even in broad daylight.
• Format Freedom: Whether you filmed vertically for social media or horizontally, the frame supports both orientations (16:9 and 9:16) to perfectly fit all your content.
• Large Capacity: The 4GB internal memory allows you to store a wide selection of photos and videos that play in a continuous loop.
• Flexible Use: The frame operates on its built-in battery for a sleek, wireless look, or plugged in for continuous playback.

Technical Specifications:

• Precise Dimensions: 160.85 mm x 108.2 mm
• Display: 5-inch IPS (Diagonal)
• Resolution: 854 x 480 pixels
• Brightness: 350 Lumens
• Storage: 4GB internal memory
• Supported Files: Video (MP4, AVI...), Photos (JPG, BMP), and Audio
• Power Supply: Rechargeable battery or USB cable

Easy Setup:
No complex software required. Simply connect the frame to your computer using the provided cable and drag-and-drop your files just like a standard USB drive.

What's in the box:

• The LoveLoop Video Frame
• USB Cable (charging & data transfer)
• Power Adapter
• User Manual

1. Order Processing & Security Checks
All orders are processed within 1 to 3 business days (excluding weekends and public holidays).
Because the LoveLoopFrame contains a high-performance lithium battery, each unit undergoes a final charge and safety check before shipping. You will receive an email notification with your tracking number once your package has physically left our warehouse.

2. Compliance with regulations regarding the transport of Lithium-Ion Batteries
We strictly adhere to international air transport standards for shipping electronic products.

• 
  Compliance: Our cameras are shipped in accordance with Section II of IATA Regulation PI967 (Lithium Batteries Contained in Equipment).

• Security labeling: Packages are properly labeled to ensure smooth passage through customs and airport security.

• Impact on delivery times: Due to these security regulations, some shipments may be transported via specific freight carriers. This ensures the safety of your device but requires careful handling.

3. Shipping Rates
We are pleased to offer Free Standard Delivery on all orders.
The price displayed on the product page is the final price. There are no hidden shipping fees at checkout.

• Standard Delivery: Free (6 to 10 business days)
• Note: Delivery delays may occasionally occur due to high order volume or customs procedures.

4. International Shipping & Customs
We ship worldwide. However, please note the following:

• Import duties and taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country.

• Customer responsibility: We are not responsible for these charges if they are applied; they are the customer's responsibility.

• Customs delays: We are not responsible for delays caused by your country's customs service.

5. Order Tracking
When your order is shipped, you will receive an email notification from us containing a tracking number so you can check its status. Please allow up to 48 hours for the tracking information to be updated by the carrier.

6. Lost or Stolen Packages
We are not responsible for packages confirmed as "Delivered" by the carrier but reported as lost or stolen. Please ensure your delivery address is secure. If your tracking indicates "Delivered" but you have not received anything, please contact the carrier directly.

7. Incomplete Addresses
It is the customer's responsibility to provide a complete and correct delivery address. We cannot change the delivery address once the package has left our facilities. Packages returned to us due to an incorrect address will be subject to a reshipping fee.

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility for Return

To be eligible for a return, your LoveLoop and its accessories must meet the following conditions:

• Condition: The item must be unused and in the same condition as when you received it.

• Packaging: It must be in its original packaging with all factory seals and lens protective films intact.

• Accessories: All included components (mounting clips, charging cables, lens protectors and manuals) must be present in the box.

• Proof: You must provide the receipt or proof of purchase.

Cameras showing signs of wear, scratches on the lens or missing accessories are not eligible for return.

How to Initiate a Return

To begin a return process, please contact us at swissqualityweb@gmail.com

• Return shipping costs: Please note that you are responsible for the return shipping costs. Shipping costs are non-refundable.

• Returns must be sent to our designated address.

• Once your return is approved, we will provide you with instructions on how and where to send your package.

• Items returned to us without a prior return request will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon receipt. If the camera is faulty, damaged, or if you receive the wrong item, contact us immediately so we can assess and resolve the issue.

Non-Returnable Items & Exceptions

We cannot accept returns in the following cases:

• Items damaged due to misuse, impact (drop) or water damage exceeding the product's IP rating.

• Sale items or gift cards.

• Hazardous materials, flammable liquids or gases.

Exchanges

The quickest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Right of Withdrawal (European Union)

Notwithstanding the foregoing, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days , for any reason and without justification. As stated above, your item must be in the same condition as when you received it, unused, with all seals and protective films intact, and in its original packaging. The customer is responsible for paying the return shipping costs within this cancellation period.

Refunds

We will inform you once we have received and inspected your return, and let you know whether the refund has been approved or not.

• If approved, you will be automatically refunded to your original payment method within 10 business days .

• Please remember that processing and posting of the refund by your bank or credit card company may also take some time.

If more than 15 working days have passed since we approved your return, please contact us at swissqualityweb@gmail.com .